Service Level Agreement
crond.io commits to the availability targets below. This page is a summary; Enterprise customers receive a signed MSA with the binding terms.
Availability targets
| Plan | Monthly uptime | Service credit |
|---|---|---|
| Free | best-effort | none |
| Pro | 99.9% | 5% for < 99.9%, 10% for < 99.0% |
| Enterprise | 99.95% | negotiated in MSA, typically up to 30% |
Uptime measured monthly against the ping ingest and alert dispatch endpoints. The dashboard and marketing site are not covered. Live status: status.crond.io ↗.
Scheduled maintenance
Planned maintenance is announced at least 72 hours in advance on the status page and is excluded from uptime calculations. We aim to perform maintenance in low-traffic windows and complete most work without interrupting ping ingest.
Exclusions
Uptime calculations do not include downtime caused by:
- Customer-side misconfiguration (e.g. firewall blocking outbound HTTPS)
- Third-party outages outside our control (DNS providers, upstream networks)
- Force majeure events
- Suspended or terminated accounts
Claiming credit
Credit requests must be submitted within 30 days of the incident to hello@crond.io with the affected monitor IDs and observation window. Credits are applied to the next invoice; we do not issue cash refunds.
Enterprise customers should refer to their signed MSA — its terms override this page. Questions? Contact hello@crond.io.